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Business Process Reengineering | Redesign your organisation
Want a way to look at your business in order to improve the way it functions and
make it more competitive? Well then look at the concept that Business Process Reengineering
brings you. This article will explain what “Business Process Reengineering” is and
how you can apply it to your company. If your business is in trouble, this approach
could help it survive.
Business Process Reengineering – What is it?
Business Process Reengineering (let us call it BPR) is a well structured approach
that delves in to the way you do business. It seriously studies, rethinks and looks
to restructure the key areas in a business which will ultimately bring improved results
to the key leaders in your organisation, your shareholders and ultimately the customer.
BPR is a way in which you can transform the way in your company work. It is a way
to reduce the time it takes to perform a function and at the same time reduce expenditure
as a result of improved efficiency.
BPR looks at the work being carried out in a certain area. One of the key factors
is for someone to take ownership of those processes. Look at each element within
a process and seek to improve it by using various techniques such as brainstorming
and other quality process techniques.
The ultimate aim is to elevate effectiveness. It is important to engage staff at
all levels so that information and ideas can be shared and over time they too will
take their own ownership of the process and ensure that whatever is the final outcome
of the BPR exercise, is successful.
The fear of Business Process Reengineering
Over the past few years, some employees have become fearful of the BPR approach.
The reason for this is that often they fear that the BPR process will identify process
improvement opportunities that will result in them being made redundant. One must
not assume that this will not happen. BPR is considered a radical approach to a business
process unlike a methodology of “continuous improvement” which tends to evolve ideas
and benefits over a period of time.
After you have engaged key personnel and having received sanction from senior management
it is time to map the new process and start implementation. One common approach is
to basically work from a “clean slate”. Stripping out all current ways of doing the
process and thinking to yourself “well if I could start from scratch, how would I
really like this process to work”.
It is always a prudent to progress the new approach in an experimental mode first.
This is to ensure that results that are experienced meet the expectations of the
Management – Use diplomacy but be honest
It is key for management to be engaged in the BPR theories and understandings very
quickly. They should ensure good communication within the organisation to quell any
potential disruption that may occur when staff realise that radical changes may be
on the horizon.
The removal of non-value adding elements of a process could result in redundancies;
this may not only affect staff morale and attitude towards keeping the business functioning
to a professional level , but it may also have an effect on the bottom line as redundancy
payments may have to be paid unless the staff who can be released from their current
duties can be deployed elsewhere to add more value adding services to the organisation.
Appoint someone within your organisation who can lead the overall BPR project. You
need to have a good BPR tracking tool that management can look and review at any
time. Management need to review on an ongoing process the BPR roll out taking into
account the risks that may be incurred balanced by the business efficiency gains
that can be acquired.
Business Process Reengineering (BPR) takes a radical approach to changing the way
a company operates. It looks to take the process and build efficiency, take out waste
and ultimately make the business more profitable. It will need strong management
support and this must be cascaded down to every employee. Communication is a key
factor as radical change can mean radical actions.
Nigel Penhearow is professionally qualified sales and operations expert with in-depth
knowledge of many business practices. Many of his articles are based on actual experience
of putting theory into practice. You can find out more about Nigel by visiting his
web site www.operations-director.com or you can link with him at LinkedIn by using
the following link http://uk.linkedin.com/in/penhearow .